Refund & Returns Policy 

Thank you for shopping at MetalModelHub (metalmodelhub.com).
We appreciate your business and want to ensure you have a great experience with our metal models and building kits.
If you are not completely satisfied with your purchase, we are here to help. Please review our refund and return policy below.

Returns

You have 30 calendar days to request a return from the date you received your item.
To be eligible for a return, your item must be:
Unused and unassembled;
In the same condition that you received it;
In the original packaging;
Include all original accessories, manuals, and included components.
Items that have been partially or fully assembled cannot be returned.
To complete your return, we require a receipt or proof of purchase.

Damaged, Defective, or Missing Parts

Because our products consist of intricate metal components and detailed model kits, issues may occasionally occur during shipping, manufacturing, or assembly.
Damaged in Transit:
If your package arrives damaged, please take clear photos or videos of the packaging and product immediately and contact us within 7 days of delivery.
Our team will review the situation and assist you with the next steps.
Missing or Defective Parts:
If you discover any missing or defective parts while assembling your model, please contact our support team with:
Your order number;
Photos showing the issue;
Information about the missing parts from the instruction manual.
Missing or defective components do not need to be returned.
We provide replacement parts support to help you complete your model.
Replacement parts are provided free of charge. Customers are only responsible for the shipping cost of replacement parts.

Return Shipping

Customers are responsible for return shipping costs.
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund amount.
We recommend using a trackable shipping service when returning your item, as we cannot guarantee that we will receive your returned package.

Refunds

Once we receive your returned item, we will inspect it and notify you that we have received your return.
After completing the inspection, we will notify you of the approval or rejection of your refund.
If your return is approved, we will issue a refund to your original payment method.
Please note that refund processing times depend on your payment provider and usually take 5–10 business days.

Order Cancellations

Contact Us

If you have any questions about returns, refunds, or replacement parts, please contact our customer support team:
Email: [email protected]