Shipping Policy

Thank you for shopping at MetalModelHub (accessible via metalmodelhub.com).
We are dedicated to delivering your intricate metal models, 3D puzzles, and building kits safely and efficiently.
Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed and prepared for shipment within 1–2 business days after receiving your order confirmation email.
You will receive another notification when your order has officially shipped.
Please note that if we experience an extraordinarily high volume of orders (such as during major Q4 holiday shopping seasons), shipments may be delayed by a few days.
If there is a significant, unexpected delay in the shipment of your order, we will contact you directly via email.

2. Shipping Estimates & Transit Times

We offer secure international shipping to major destinations worldwide. Shipping charges for your order will be automatically calculated and clearly displayed at checkout.
Standard Shipping
Estimated delivery time: 8–15 business days
Express Shipping
Estimated delivery time: 3–7 business days
Delivery times are estimates provided by our shipping carriers and may vary depending on the destination, customs processing, weather conditions, and other factors beyond our control.
A tracking number will be provided for all shipped orders, allowing you to monitor your package throughout the delivery process.
Please Note: These delivery times are estimates provided by our logistics carriers and are not strict guarantees.

3. Order Tracking

Once your package has been handed over to our shipping courier, you will automatically receive a Shipment Confirmation Email containing your unique tracking number(s).
The tracking number will typically become active and start showing tracking updates within 24 to 48 hours.
You can track the transit status of your metal model kits at any time by visiting our website’s tracking page or by inputting your tracking number into global tracking portals such as 17track.net.

4. Customs, Duties, and Import Taxes

At MetalModelHub, we strive to provide a smooth and worry-free shopping experience for customers worldwide.
For most destinations, applicable customs duties, import taxes, and related fees are included in your order total, and customers will not normally be required to pay additional charges upon delivery.
In the rare event that additional fees are required by local customs authorities due to specific regulations in your country, our customer support team will work with you to help resolve the issue.

5. Address Accuracy & Undeliverable Packages

It is the customer’s responsibility to ensure that the complete shipping address provided at checkout is accurate and correct.
We strongly recommend double-checking:
Apartment numbers;
Zip codes;
Phone numbers.
MetalModelHub is not liable for packages that are returned to sender or lost due to incorrect, incomplete, or insufficient address information provided by the customer.
In such cases, any additional shipping fees incurred to re-ship the package will be billed to the customer.

6. Lost or Damaged Packages in Transit

Because metal model components are rigid and intricate, we take immense care to securely package your items using protective packaging.
However, unforeseen transit issues can occasionally occur.
Damaged on Arrival
If your product package arrives visibly damaged or bent by the carrier, please:
Save all packaging materials and damaged goods;
Take clear photos/videos immediately;
Contact our support team within 7 days of delivery.
Non-Delivery / Lost Package
If your package has not arrived within 30 calendar days from the original shipment date, please notify us via our support email.
We will initiate an official investigation with the logistics carrier and provide you with a replacement shipment or a refund for the lost items.

Free Replacement Parts Support
We provide one-time free replacement parts support for missing or damaged components during assembly.
If you need replacement parts, please contact us via email and provide your order number along with details of the required parts.
Our team will assist you with the replacement process.
Customers only need to cover the shipping cost for replacement parts.

7. Contact Information

If you have any further questions or concerns regarding the shipment, tracking, or delivery of your order, please do not hesitate to contact our customer care team at: [email protected]