Privacy Policy

At MetalModelHub (accessible via metalmodelhub.com), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.

1.Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:
Personal Information
We may collect personal information that you voluntarily provide, including:
Name;
Email address;
Shipping and billing address;
Phone number;
Order information;
Payment-related information processed through our payment providers.
Automatically Collected Information
When you browse our website, we may automatically collect certain information, including:
IP address;
Browser type;
Device information;
Pages visited;
Time spent on our website;
Referring website or source.
This information helps us improve our website performance and user experience.

2.How We Use Your Information

We may use your information for the following purposes:
Process and fulfill your orders;
Provide shipping updates and order tracking information;
Respond to customer support requests;
Provide replacement parts support;
Process payments securely;
Improve our website, products, and services;
Prevent fraudulent transactions;
Send important service-related communications.
With your consent, we may also send promotional emails about products, offers, or updates.

3.Payment Information

We do not store or process your complete payment card information.
All payment transactions are securely processed through trusted third-party payment providers.
Your payment information is handled according to the privacy policies and security standards of these payment providers.

4.Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience.
Cookies help us:
Remember your preferences;
Understand how visitors use our website;
Analyze website performance;
Improve our marketing and services.
You can choose to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

5.Third-Party Services

We may use trusted third-party services to help operate our website, including:
Payment providers;
Shipping and tracking services;
Website analytics providers;
Email service providers.
These third parties may have access to certain information only to perform services on our behalf and are required to protect your information.
We are not responsible for the privacy practices of third-party websites or services.

6.Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or misuse.
However, no method of transmission over the Internet or electronic storage method is completely secure, and we cannot guarantee absolute security.

7.Data Retention

We retain your personal information only for as long as necessary to:
Complete transactions;
Provide customer support;
Meet legal and accounting requirements;
Resolve disputes.
When your information is no longer required, we will take reasonable steps to delete or securely store it.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:
Request access to your personal information;
Request correction of inaccurate information;
Request deletion of your personal information;
Withdraw consent for certain data processing activities.
To make a privacy-related request, please contact us using the information below.

9.Children’s Privacy

Our products are designed for hobbyists and collectors.
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13 years old.
If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to remove such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.
Any updates will be posted on this page with a revised effective date.
We encourage you to review this Privacy Policy periodically.

11.Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:
Email: [email protected]